FAQs

How do I place a return or exchange?

WE STAND BEHIND OUR PRODUCTS. If you are not happy with the quality of your order or believe your product has a manufacturing defect or shipping damage or just not in love, please contact us at Hello@shoplovepretty.com so we can make things right. 

Please see our return/exchange page to start the process. 

Is there a Return Shipping Cost?

There is a $4 shipping and handling charge on returns. 

What do you do with the returned product? 

We examine and document the products before we throw it away! 

How much does shipping cost? 

Standard Shipping for U.S. Orders is FREE.  

How will my order be shipped?

Standard shipping is with USPS. Your order will arrive approximately 7-10 days from date of purchase ( Hawaii, Alaska & Puerto Rico may experience longer transit times). Please allow 3-5 business days for your order to ship. 

Can I modify or cancel my order?

Orders summitted on Shoplovepretty.com process  and ship very quickly.  We will do our best to help modify or cancel an existing order if you email us at hello@shoplovepretty.com, but we offer no guarantee that your order can be modified or canceled. Sorry for any inconvenience this may cause.  

What if I need help with something that isn't listed in the FAQ?

Please email us with any questions that isn't answered on this page to Hello@shoplovepretty.com.