Return Policy

Refund Policy

WE STAND BEHIND THE PRODUCTS WE CREATE. If you are not happy with the quality of your order or believe your product has a manufacturing defect or shipping damage or just not in love, please contact us at Hello@shoplovepretty.com and send back the product so we can make things right.

All returns must be processed within 30 days of receiving the order.

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Returns

We're sorry you didn't love your Love Pretty products. Please reach out to hello@shoplovepretty.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

Return Shipping

All returns will include a flat fee of $4 shipping and handling that will be deducted from your refund amount.

We will send you a pre-paid mail label for your convenience. Please ship the products back in their original and respective packaging.

Late/Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@shoplovepretty.com.

Sale Items

All sale items are FINAL.

Exchanges

We exchange items if they are unused, defective or damaged.

If you need to exchange an unused product for a different product please send us an email at hello@shoplovepretty.com.